Frequent questions and answers here. About other questions, please contact us from Inquiry.
Questions about ticket
e-plus customer center
0570-06-9911
(10:00-18:00 )
- Can I walk if I don’t feel confident enough to run the whole course?
- Do children need to pay to participate?
- Is the course baby stroller accessible?
- Are dogs allowed? Is there an extra fee?
- Can we choose the start time?
- Is the running event timed?
- Could I get a discount if I bring my own costume?
- Do we get the suits beforehand?
- Will there be food at the event?
- Can I use the Osaka Great Santa Run banner on my website?
- Can we choose the size of Santa suits?
- Could I get a discount if I bring my own costume?
- Is there cloakroom?
- Is there a dressing room?
- Is there available parking for cars and bicycles?
- Can we buy a ticket the day of the event?
- Can we get a refund a ticket?
- How can I donate?
- What happens in case of bad weather?
- Is it possible to hand deliver presents to the children in the hospital?
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Can I walk if I don’t feel confident enough to run the whole course?
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80% of participants walk in the Osaka Great Santa “Run”.
It takes about an hour to finish by walking. Also, the course is wheelchair accessible.
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Do children need to pay to participate?
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Children from 3-12 years old must buy junior tickets for ¥1,080.
They will receive a Santa hat, however, Santa suits are not available for children.
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Is the course baby stroller accessible?
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Yes, of course. The course is generally flat, with a couple slight slopes.
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Are dogs allowed? Is there an extra fee?
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There are many dogs in the fancy Christmas costume. The admission is free. Please always keep your dog on a leash.
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Can we choose the start time?
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Yes, you choose your start time when you purchase your ticket. Because the number of tickets in each start time is limited, please apply early.
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Is the running event timed?
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No, the Osaka Great Santa Run is not timed.
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Could I get a discount if I bring my own costume?
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Whether or not you accept the Santa suit, you must pay the full fee.
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Can we choose the size of Santa suits?
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No. The suit is one size only.
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Do we get the suits beforehand?
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No. You receive Santa suits only on the day.
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Could I get a discount if I bring my own costume?
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No. We cannot deal with “no costume”.
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Is there cloakroom?
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We apologize, but at this time we cannot offer a space for extra belongings.
We recommend that you carry a white plastic bag with any extra belongings.
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Is there a dressing room?
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Yes, we have tents for changing clothes.
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Is there available parking for cars and bicycles?
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There is paid parking inside and outside the park. Unfortunately, space is limited. Also, there is no bicycle parking inside the park. We recommend using public transportation.
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Can we buy a ticket the day of the event?
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Generally we do not sell tickets the day of the event. We recommend purchasing tickets early because we have sold out in the past.
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Can we get a refund a ticket?
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Unfortunately, no. Sorry for the inconvenience. Hope to see you next year!
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How can I donate?
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To donate, contact us “here” for more information.
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What happens in case of bad weather?
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No postponement for light rain/drizzle. In case of heavy rain, storms, or heavy snow, we will announce the cancellation on our website. Please understand, even if there is bad weather, there will be no refunds. All proceeds will go to charity.
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Will there be food at the event?
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Yes. There will be 20 different food carts with affordable food options for purchase within the park.
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Is it possible to hand deliver presents to the children in the hospital?
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Unfortunately, no. However, you will be able to go to the website to watch short video and see photos.
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Can I use the Osaka Great Santa Run banner on my website?
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Yes. You can copy and paste below.
<a href="http://www.santa-run.com/" target="_blank"><img src="http://www.santa-run.com/contact/img/bnr_santarun.gif" width="230" height="86" alt="Osakaグレート サンタ・ラン 2013"/></a>
